Clinics & Healthcare
Appointments booked and remembered — on WhatsApp.
Patients book, reschedule and get reminded on the number they already message you on. Your front desk stops playing phone tag; your schedule stops leaking to no-shows.
- Appointment booking
- Rescheduling
- Reminders
- Patient engagement
The problem
Running this manually costs you every day.
Phone-tag booking
Appointments are made over calls the front desk is too busy to answer, and patients give up.
No-shows
Unreminded appointments are forgotten. Every empty slot is time the practice cannot get back.
Rescheduling churn
A patient who needs to move a visit has to call, wait and negotiate — so many simply do not show instead.
Reminders done manually
Staff spend hours calling tomorrow's list, when they get to it at all.
Follow-ups forgotten
Review visits and repeat consultations slip away with no systematic reminder.
Front desk overload
The same team handles walk-ins, calls, records and billing — booking gets whatever attention is left.
The change
Before and after Shopap.
How it works today
- 1. Patient calls to book; the line is busy
- 2. Front desk notes appointments between walk-ins
- 3. Reminder calls happen when there is time
- 4. Some patients forget and do not show
- 5. Rescheduling means more calls
- 6. Follow-up visits depend on the patient remembering
With Shopap
- 1
Patient messages to book
Available slots offered on WhatsApp; the appointment is confirmed in one conversation.
- 2
Automatic reminders
Patients are reminded before the visit — reducing forgotten appointments.
- 3
Easy rescheduling
A patient who cannot make it picks a new slot in the same chat, and the schedule updates.
- 4
Synced to your records
Appointments land in the tools you already use — Google Sheets or your CRM.
See it work
One message, start to finish.
Priya Nair
onlineLive automation
- 1
Message read
Booking request received
- 2
Intent detected
Understands the request
- 3
Slot checked
Doctor availability confirmed
- 4
Appointment booked
Confirmed with patient
- 5
Reminder scheduled
Patient reminded before visit
What the agent did
Outcomes
What changes for your business.
- ✓Fewer no-shows — every appointment reminded automatically
- ✓Front desk freed from booking calls
- ✓Patients book at any hour, without waiting on hold
- ✓Rescheduling recovers slots instead of losing them
- ✓Follow-up visits systematically reminded
- ✓Appointment records in one place, not on paper
AI Agents
The agents behind this solution.
Appointment Agent
Coming soonHandles bookings, rescheduling and reminders on WhatsApp.
Engagement Agent
Coming soonRuns follow-ups, campaigns and customer reactivation over WhatsApp.
Integrations
Connected to your existing tools.
FAQ
Common questions.
No. Patients book and receive reminders on plain WhatsApp — the same app they already use.
Reminders go out on WhatsApp before the appointment, with easy options to confirm or reschedule.
Appointment scheduling details — name, contact number and visit timing. Shopap is not a medical records system and does not process clinical data. See our Privacy Policy for details.
Pricing is tailored to your practice size and appointment volume. Book a demo and we will share a custom proposal.
See your own conversations handled live.
Bring real WhatsApp messages from your business to the demo. We will show you exactly what Shopap does with them.